Frequently asked questions (FAQ) about Search & Book

General questions

Why is there a new accommodation booking module?

The desired update and the link with Localbooker will more easily meet the requirements of those inspired to visit the Zeeland.com site and who are curious to find and book available accommodation in Zeeland. At the same time, owners will be able to profile their property more prominently and take direct bookings. It forms part of a pilot programme for the period of one year. During this period, a number of experimental features will be included, for example, one which will help contribute to the distribution of vistors in terms of time and place. 

The booking agreement is made between the property owner and the consumer. Zeeland.com (and Localbooker) will only manage the link through which the booking can be made.

Nothing will be changed in respect of the Zeeland.com profile. This will remain an inspirational platform for everyone who has an interest in living, working, studying and leisure activities in Zeeland.

What is the difference between the new and the old accommodation module?

The old accommodation module provided visitors with information about the accommodation on offer, without providing details of availability and booking possibility. The new module, Local Booker, allows visitors to search and book on availability. What’s more, visitors can now search on a much wider range of criteria. Once they have found suitable accommodation, they can book directly with the property owner via the Zeeland.com page. The rental agreement is entered into between the visitor/guest and the owner/property.

The previous module was free for owners of accommodation. With the new module, as owner you will be liable to a charge of 10% for each successful booking payable to the Province of Zeeland/branding organisation Zeeland. It is expected that this will cover the costs of the service. It forms part of a pilot programme for the period of one year.

How long will the pilot last?

The pilot will be operational for the period of 12 months. After that period, a decision will be taken as to whether the pilot will be extended.

What features will be looked at during the pilot?

During the pilot, visitors and owners will be monitored as to how they respond to Local Booker and experiments will be conducted based on the objective of ‘better distribution in terms of time and place'.

Listing on Zeeland.com

Can I get a listing on Zeeland as a provider of accommodation on Zeeland.com?

Yes. Any business or owner providing accommodation can get their property listed on Zeeland.com, providing it meets the basic requirements. With the new module, owners will be liable to a charge of 10% for each successful booking. It is expected that this will cover the costs of the service. There will be no registration fee for this service.

How can I get a listing on Zeeland as a provider of accommodation on Zeeland.com?

If you want to get your accommodation listed on Zeeland.com, you can sign up as a partner on the Zeeland booking platform, Allyourz. They will contact you within two working days.

Costs

Do I have to pay to get my accommodation listed on Zeeland.com?

There will be no registration fee for this service. You will be liable to a charge of 10% for each successful booking, payable to the Province of Zeeland/branding organisation Zeeland. The commission will be calculated on the basis of the total sum, excluding tourist tax and any possible deposit. It is expected that this will cover the costs of the service.

Languages

Which languages will be supported by the booking module?

The booking module is supported in Dutch, German and English.

Technical questions

Who can I contact with questions I have about support and technical issues?

For any questions about support and technical issues, you can contact the Zeeland booking platform Allyourz. They will be happy to help you. Zeeland.com only facilitates the accommodation module, but plays no role in the support between the owner, visitors and the accommodation module.

Other questions

If your question isn’t listed here, you should contact Allyourz. They will be happy to help you.